Terms and Conditions

Welcome to Customiser. These Terms and Conditions ("Terms") govern your access to and use of the Customiser platform, services, and website (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

Please read these Terms carefully before using our Services. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By creating an account, accessing, or using Customiser's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Customiser LTD.

If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and your acceptance of these Terms will be deemed an acceptance by that organization.

2. Description of Services

Customiser provides a platform that transforms unstructured manufacturing documents into structured, comparable data, enabling faster procurement decisions and clean traceability. Our Services include:

• Document processing and data extraction
• Data structuring and standardization
• Comparison and analysis tools
• Traceability and audit features
• Integration capabilities with third-party systems

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice.

3. User Accounts and Registration

To access certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities that occur under your account

You may not transfer or share your account credentials with others. We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for extended periods.

4. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services in any way that violates applicable laws or regulations
• Upload or transmit malicious code, viruses, or harmful data
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Services or servers
• Use automated systems to access the Services without authorization
• Reverse engineer, decompile, or attempt to extract source code
• Remove or modify any proprietary notices or labels
• Use the Services to infringe upon intellectual property rights
• Engage in any activity that could harm Customiser's reputation

5. Intellectual Property Rights

Our Content: All content, features, and functionality of the Services, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the compilation thereof (collectively, "Customiser Content"), are owned by Customiser LTD and protected by copyright, trademark, and other intellectual property laws.

Your Content: You retain all ownership rights to the documents and data you upload to our Services ("User Content"). By uploading User Content, you grant Customiser a worldwide, non-exclusive, royalty-free license to use, process, store, and display your User Content solely for the purpose of providing and improving our Services.

Feedback: Any feedback, suggestions, or ideas you provide about our Services may be used by Customiser without any obligation or compensation to you.

6. Data Processing and Privacy

Your privacy is important to us. Our collection, use, and processing of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We process your data in accordance with applicable data protection laws, including GDPR and other relevant regulations. For enterprise customers, we may enter into separate Data Processing Agreements as required.

7. Payment Terms

Subscription Fees: Certain features of our Services require payment of subscription fees. All fees are exclusive of applicable taxes unless otherwise stated.

Billing: Subscription fees are billed in advance on a recurring basis (monthly, annually, or as agreed). You authorize us to charge your chosen payment method for all applicable fees.

Cancellation and Refunds: You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial subscription periods unless required by law or as specified in your enterprise agreement.

Price Changes: We reserve the right to modify our pricing with at least 30 days' notice. Continued use of the Services after a price change constitutes acceptance of the new pricing.

8. Service Level and Availability

While we strive to provide reliable and uninterrupted Services, we do not guarantee that the Services will be available at all times or error-free. We may perform scheduled maintenance and updates, which may temporarily affect availability.

For enterprise customers, specific service level agreements (SLAs) may be negotiated separately and documented in your enterprise agreement.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUSTOMISER LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR £100, WHICHEVER IS GREATER.

10. Warranties and Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will meet your specific requirements, that the operation of the Services will be uninterrupted or error-free, or that any defects will be corrected. You acknowledge that your use of the Services is at your sole risk.

11. Indemnification

You agree to indemnify, defend, and hold harmless Customiser LTD, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your infringement of any intellectual property or other rights of any third party.

12. Termination

By You: You may terminate your account at any time by contacting us at team@customiser.ai or through your account settings.

By Us: We reserve the right to suspend or terminate your access to the Services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms, fraudulent activity, or prolonged inactivity.

Effect of Termination: Upon termination, your right to use the Services will immediately cease. We will provide you with a reasonable opportunity to export your User Content before permanent deletion, subject to our data retention policies and legal obligations.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Services shall be resolved through good faith negotiations. If a resolution cannot be reached within 30 days, the dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For enterprise customers, alternative dispute resolution mechanisms may be specified in your enterprise agreement.

14. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Services.

15. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any additional agreements you enter into with Customiser, constitute the entire agreement between you and Customiser regarding the Services.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

Assignment: You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.